Comcast reps change customer's name on bill to "Ahole Brown"

[brahmanknight]

Consider the case of Ricardo Brown. After Brown's wife had a disagreement with the cable company recently, Comcast started sending him monthly statements under the name "Asshole
Brown."

The disagreement happened when Brown's wife Lisa tried to cancel her cable. She got referred to one of the company's dreaded "retention specialists," who apparently didn't like being told "no,"
Like many phone companies and ISPs, Comcast
makes it frighteningly difficult to cancel an account. The company
retains an army of retention specialists whose sole job is to keep you from signing off. Last year, the journalist Ryan Block recorded a Kafkaesque conversation he had with a
Comcast retention specialist from hell. That has been listened to nearly 6 million times.

 

[UCFWayne]

Just another reason why Ill never use comcast.

 

[CommuterBob]

If the customer paid even one of those misnamed bills, they are stupid. I would have been on the phone to a lawyer the day I got the first one in the mail and I certainly would not have paid it. There are no assholes living in my house.