Just went from under $400-something to over $600 on flood insurance from Wright, which I paid (March), which they accepted -- out of my bank account and all --. only for them to refund my payment and drop me ... after 26 years (Florida, and then Alabama, contiguous) ... 2 months later (May).
Then they called a month later and said I could renew for $2,400. I said "No," and told them if they didn't honor my payment, I was going to refer them to the state. They basically said they had a right to drop me because I didn't always pay in time in the past.
They were trying to say it was due in February, but I told them I had scanned copies of the due dates and pay by dates -- I did, since it's still all paper, nothing on-line ... so all mail. I prefer paper because it becomes mail fraud if send via USPS.
Then they tried to say that was the grace period, and they had sent 2 notices, which was BS. I had no such anything, and it's always been March, due by early April. I got the bill, paid it and then was in Europe when my cancellation came in late May, so I didn't see it until mid June.
I had an insurance agent on them for the past 2 months (June-July) and they said it's $1,300 for any FEMA backed program now, from the FEMA tables, and sent me a quote from Wright. She was dumbfounded they could drop me like that, especially after 26 years straight.
I finally reported them to the state and BBB. Apparently they have a F with the BBB for a reason, and the state of Alabama wouldn't comment, but said 'they were taking action' on them in the future. They dropped me because they could only rasie my premiums by a percentage, but as a new customer ,they can get a lot more. Still trying to figure out how they can get away with this.
I might just drag them into small claims and try to recoup some of 26 years of payments. I'd like them to explain to the judge how they can drop me, even when they sent me a bill and I paid on-time. Being within the grace period of a week or two in past years really doesn't apply.
I mean ... at one point I had to transfer the policy (end one, start another) when I moved states and bought a new home. They have been an increasing PITA to deal with for the last few years, even before this non-sense. I don't understand how the FEMA-backed programs, like flood, have skyrocketed too. I really don't.
BTW, I do not live in a 100 year flood zone. I just like the added protection as it covers many things, not just a flood in a flood zone, that regular homeowners insurance does not cover.