Computer Question

[Hoops McKnight*]

So I broke down and bought a new PC a week ago (Lenovo). It came with Windows 8, with the option of reverting to 7 - did that Saturday, long but no issues.

Sunday my 30-day trial of Norton AV expired after a week, and wanted me to sign up for their services. I like McAfee better, so I uninstalled Norton, and attempted to load McAfee. Didn't work. After over 2 hours with their tech support, they claim I have either a program running in the browser background (Firefox, but they tried IE, too), or a registry problem. For only $200 more, they'd fix it for me.

I am also now unable to download MS Office. Any thoughts on how to sole this?

Thanks!

 

[UCFRogerz]

Download any other free virus protection software and never look back. I've used Avast for the last number of years and it has worked fine for me. Not a single issue, which is surprising.

 

[UCF w00t]

It sounds like you trashed your Windows install. Use the recovery tools to go back to Windows 8.1. It might take some getting use to but you'll be better off for it. If you must you can use Windows 7 but either way you'll want to start from scratch as this is a new machine and you'll want it to start clean.

McAfee is terrible. As is Norton. Do not use either. Uninstall both of them. I recommend just using Windows Defender that's built into Windows 8.1 but something like Avast is ok as well.

I don't know how you were trying to "download MS Office" and there's not nearly enough info in your post to go off of.

 

[Dmarino110]

as far as protection...Microsoft Security essentials is fine...also get ad blocker pro on firefox or chrome...

the biggest key to protecting your PC is to know where you are going and what you are clicking on...there is no chinese hacker looking to get into your PC but if you or a kid clicks on a bad link you could end up with cryptlocker and no virus protection software is going to save you from that...

 

[Hoops McKnight*]

Originally posted by UCF w00t:

I don't know how you were trying to "download MS Office" and there's not nearly enough info in your post to go off of.

Thanks for all of the tips, guys - I'll give them a try.

As for the "download MS Office 2013" item. I purchased the software on line, downloaded the .exe file, and attempted to execute it. It made it through 76% of the download, and it stalled for hours. Very similar to the McAfee experience.

 

[1ofTheseKnights]

Did you get McAfee or Norton from the phonebook from someone you called on a landline as well? ;-)
Posted from Rivals Mobile

 

[UCF w00t]

Originally posted by Hoops McKnight*:

Originally posted by UCF w00t:

I don't know how you were trying to "download MS Office" and there's not nearly enough info in your post to go off of.

Thanks for all of the tips, guys - I'll give them a try.

As for the "download MS Office 2013" item. I purchased the software on line, downloaded the .exe file, and attempted to execute it. It made it through 76% of the download, and it stalled for hours. Very similar to the McAfee experience.

As I mentioned in the other thread but forgot to previously here, I would take your computer to the Microsoft store. They should be able to get you fixed up for free.

This post was edited on 4/20 5:02 PM by UCF w00t

microsoft store answer desk

 

[fabknight]

I've had tremendous success with Norton but hate McAfee. I hate that freeware shit...I just don't trust it.

 

[Dmarino110]

Originally posted by fabknight:

I've had tremendous success with Norton but hate McAfee. I hate that freeware shit...I just don't trust it.

if you are going to pay its ESET NOD32 all the way...