I came across an actual customer service chat blog that I wanted to post--but couldn't figure out how--so I've recreated it here. The link where a screen capture of the chat as it originally appeared is attached below.
Netflix Customer Service
You are now chatting with: Michael
Customer: hi. I have a problem to report.
Netflix Michael: This is Cpt. Mike of the good ship Netflix, which member of the crew am I speaking with today?
Customer: Greetings, Captain. Lt. Norm here. Engineering has a problem to report.
Netflix Michael: LT, what seems to be the problem?
Customer: Visual displays are erratic, sir. season 5, episode 13 of Parks and Recreation is behaving oddly.
Netflix Michael: How so, LT?
Customer: at 5 minutes of operation. roughly. the visual creates a temporal loop and nearly 3 seconds of footage repeats over and over again. Our ship seems to be immune to the effect, as our lives are not actually repeating over and over
Netflix Michael: Oh, no. LT I told you no watching Netflix while we sail through the Burmuda Triangle.
Customer: Dammit, I'm an engineer not a navigator.
Netflix Michael:
Customer: We are not sure whether our instruments are at fault or if some anomaly is present.
Netflix Michael: LT Norm, does this happen at any other points on any other shows?
Customer: this temporal loop has occurred at the same place on three separate days. no other episodes of either Parks and Rec or other shows have been affected. We have attempted restarting the episode from the beginning, and she didn't budge, Captain.
Netflix Michael: LT, that is no good at all. \
Customer: We also attempted to start the episode "after" the anomaly, and we were pulled back in and the loop continued!
Netflix Michael: Ok. I will get this issue flagged so our techs can look at it.
Customer: Worst of all, Captain...the dialogue...it looped over Councilwoman Knope saying, ""This is real life... This is real life... This is real life..." WHAT DOES IT MEAN???
Netflix Michael: HAHA. That is a horrible place to get stuck. Councilwoman Knope is such a worrier.
Customer: Indeed, Captain.
Netflix Michael:
Customer: [Oh, also, your "report a problem" with streaming wasn't working a minute ago. Hence this chat, which also happens to be the best customer service experience I think I have ever had.]
Netflix Michael: Well thank you. We got that reported on our end.
Customer: This needs to go on a blog somewhere...
Netflix Michael: you will get a prompt to receive a transcript of this conversation when we are done.
Customer: YES.
Netflix Michael: LT Norm, are there any other Netflix issues I could help you with today?
Customer: I almost wish there were.
Netflix Michael: Hehe Have a wonderful night. And one more thing, if you wouldn't mind, please stay online for a one question survey.
Customer: will do.
Netflix Customer Service
You are now chatting with: Michael
Customer: hi. I have a problem to report.
Netflix Michael: This is Cpt. Mike of the good ship Netflix, which member of the crew am I speaking with today?
Customer: Greetings, Captain. Lt. Norm here. Engineering has a problem to report.
Netflix Michael: LT, what seems to be the problem?
Customer: Visual displays are erratic, sir. season 5, episode 13 of Parks and Recreation is behaving oddly.
Netflix Michael: How so, LT?
Customer: at 5 minutes of operation. roughly. the visual creates a temporal loop and nearly 3 seconds of footage repeats over and over again. Our ship seems to be immune to the effect, as our lives are not actually repeating over and over
Netflix Michael: Oh, no. LT I told you no watching Netflix while we sail through the Burmuda Triangle.
Customer: Dammit, I'm an engineer not a navigator.
Netflix Michael:
Customer: We are not sure whether our instruments are at fault or if some anomaly is present.
Netflix Michael: LT Norm, does this happen at any other points on any other shows?
Customer: this temporal loop has occurred at the same place on three separate days. no other episodes of either Parks and Rec or other shows have been affected. We have attempted restarting the episode from the beginning, and she didn't budge, Captain.
Netflix Michael: LT, that is no good at all. \
Customer: We also attempted to start the episode "after" the anomaly, and we were pulled back in and the loop continued!
Netflix Michael: Ok. I will get this issue flagged so our techs can look at it.
Customer: Worst of all, Captain...the dialogue...it looped over Councilwoman Knope saying, ""This is real life... This is real life... This is real life..." WHAT DOES IT MEAN???
Netflix Michael: HAHA. That is a horrible place to get stuck. Councilwoman Knope is such a worrier.
Customer: Indeed, Captain.
Netflix Michael:
Customer: [Oh, also, your "report a problem" with streaming wasn't working a minute ago. Hence this chat, which also happens to be the best customer service experience I think I have ever had.]
Netflix Michael: Well thank you. We got that reported on our end.
Customer: This needs to go on a blog somewhere...
Netflix Michael: you will get a prompt to receive a transcript of this conversation when we are done.
Customer: YES.
Netflix Michael: LT Norm, are there any other Netflix issues I could help you with today?
Customer: I almost wish there were.
Netflix Michael: Hehe
Have a wonderful night. And one more thing, if you wouldn't mind, please stay online for a one question survey.Customer: will do.
6 Funny Customer Service Stories to Restore Your Faith in Humanity
In this post we highlight some funny customer service stories that show you how service should be done.
www.userlike.com
