Even with all of the hype, pomp and circumstance surrounding the Popeye's chicken sandwich, it appears that the old normal has become the new normal. First of all, I will say ... the Popeye's sandwich is good. I mean, reeaaalllyyy good. Bigger than the CfA sandwich and with an extra layer of crisp and seasoning that makes it unique. In all honesty, it's actually a little better overall.
Now ... with that said, let's discuss the intangibles.
Chick-fil-A is known for world-class customer service. Friendly employees, clean stores and quick service can go a long way in customer satisfaction. At Popeye's, you have to deal with sketchy customers, one person on the register, employees with prison tattoos on their necks, and dirty stores.
Popeye's was lauded as the great white hope, but at the end of the day they just don't have the infrastructure to make a long-term impact. If they had cleaner stores, more people on the register, shorter wait times and less thuggery — both behind and in front of the counter — I would consider going back.
But until that happens (which is never to the third power), I'll stick with what works best.
Now ... with that said, let's discuss the intangibles.
Chick-fil-A is known for world-class customer service. Friendly employees, clean stores and quick service can go a long way in customer satisfaction. At Popeye's, you have to deal with sketchy customers, one person on the register, employees with prison tattoos on their necks, and dirty stores.
Popeye's was lauded as the great white hope, but at the end of the day they just don't have the infrastructure to make a long-term impact. If they had cleaner stores, more people on the register, shorter wait times and less thuggery — both behind and in front of the counter — I would consider going back.
But until that happens (which is never to the third power), I'll stick with what works best.